PM AutoTwin 이용약관 및 개인정보 처리방침

1. Purpose

These Terms govern the use of the PM AutoTwin web-based SaaS platform ("Service") provided by PocketMemory Inc. ("Company") and define the rights and obligations between the Company and its users.

2. Definitions

"Service" refers to the 3D model optimization automation SaaS platform provided by the Company.
"User" refers to any customer who agrees to these Terms and uses the Service.
"Optimization" refers to the process of reducing polygon count, textures, and file size of 3D models.
"Original Model" refers to the initial 3D model file uploaded by the user to the Service.
"Optimized Model" refers to the resulting 3D model file processed through the Service.

3. Agreement and Modifications

By using the Service, the User agrees to these Terms. The Company may amend the Terms with prior notice in accordance with relevant laws. Modified Terms will be announced via the service page or email, and if no objection is raised within 7 days of notification, it will be considered accepted.

4. Membership Registration

Users must register according to the Company's specified format, and the contract is established when the Company approves the registration. The Company may reject registration or cancel approval in the following cases:

① When not using a real name
② When impersonating others
③ When providing false information
④ When deemed to interfere with service operations
⑤ When the purpose of use does not align with the Company's service intent

5. Service Usage

The Service is provided 24/7 in principle but may be suspended for technical reasons or maintenance. Prior notice will be given for scheduled maintenance. Paid services are subject to separate pricing policies, and usage and capacity limits may apply.

If a User's excessive usage with a single account affects other Users' service experience, the Company may limit that account's usage.

6. Pricing and Payment

The Company offers various plans categorized as free and paid services. Fees are based on pre-announced prices, and refund policies are subject to separate notices.

① Free Plan: Provides service with limited features and usage.
② Paid Plans: Subscription-based with monthly or annual payment options.
③ Enterprise Plan: Customized features and pricing applied under separate contracts.

Prices may change with at least 30 days prior notice. Service may be restricted if payment is not properly processed.

7. Intellectual Property

The copyright for content and software developed within the Service belongs to the Company, and unauthorized copying or distribution is prohibited.

① All rights to 3D model files (Original Models) uploaded by Users belong to the respective Users.
② The rights to Optimized Models generated through the Service also belong to the Users who uploaded the Original Models.
③ The Company may collect and use anonymized statistical information about uploaded models for service improvement and quality enhancement.
④ The Company will not provide uploaded models or optimization results to third parties or use them for other purposes without the User's explicit consent.

8. On-premises and API Solutions

The Company may provide on-premises installation solutions and API integration features for specific plans.

① On-premises solutions are provided under separate contracts with applicable license policies.
② API integration requires authorization through authentication keys provided by the Company, and unauthorized access or abnormal usage is prohibited.
③ API usage may be limited according to each plan, and exceeding limits may incur additional fees.
④ The Company may change API and on-premises solution specifications, with important changes notified at least 60 days in advance.

9. Service Quality Assurance

The Company strives to ensure high quality service for stable service provision:

① Availability: The Company aims for high service availability.
② Response Time: Processing times for model optimization tasks vary depending on model complexity and size.
③ Data Retention: Optimized models are stored as long as the User's account is maintained.
④ Technical Support: Email-based technical support is provided for paid plans.

However, performance differences may occur due to external factors such as network environments, User hardware performance, and model complexity.

10. Termination and Changes

Users can terminate service usage at any time. The Company may suspend service or terminate contracts after prior notice for the following reasons:

① When Terms violations or illegal activities are confirmed
② When causing serious disruption to service operations
③ When uploading content that infringes on others' intellectual property rights
④ When infringing upon the rights of the Company or other Users or damaging their reputation
⑤ When service provision becomes impossible due to force majeure

The Company may change operators or discontinue certain services if necessary, notifying Users at least 90 days in advance.

11. Limitations of Liability

The Company is not liable for damages caused by:

① Force majeure such as natural disasters, war, riots, fire, power outages
② Service disruptions due to User's responsibility
③ Information leakage and service disruptions due to third-party intrusion (hacking, viruses, etc.)
④ Indirect, incidental, special, or consequential damages arising from service use
⑤ Data transformation or quality loss that may occur during optimization
⑥ Damages arising from using the service in ways not recommended by the Company

In all cases, the Company's total liability for compensation shall not exceed the service fee paid by the User during the most recent 12 months.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Korea. Disputes arising between the Company and Users regarding service use shall be subject to the jurisdiction of the Seoul Central District Court.

Collected Data & Purpose

Required Data:
- Email, password, name, company name → Account identification and service provision
- Payment information → Payment processing for paid services

Optional Data:
- Industry, job role, areas of interest → Customized services and marketing
- Company size, 3D model usage purpose → Service improvement and statistics

Automatically Collected Data:
- IP address, browser information, access time, visited pages → Security and service quality improvement
- Service usage records, uploaded 3D model metadata → Service optimization and personalization

Retention Period

Data is retained until account deletion in principle, but may be stored separately in the following cases:

① Act on Consumer Protection in Electronic Commerce: Records of contracts/withdrawal of subscription (5 years), payment records (5 years), consumer complaint/dispute handling records (3 years)
② Communications Secret Protection Act: Access log records (3 months)
③ National Tax Basic Law: Transaction evidence documents (5 years)

Paid service usage records are retained for up to 5 years in accordance with tax laws and other relevant regulations.

Third-party Sharing

The Company does not share personal information with third parties without the User's explicit consent. However, exceptions may be made in the following cases:

① When requested by investigation agencies or government authorities in accordance with laws
② When outsourcing to partners for payment processing, system operation, etc., within the scope necessary for service provision (separate notice provided in such cases)
③ When providing information in a form that cannot identify specific individuals for purposes of statistics compilation or academic research

International Transfers

Personal information may be transferred internationally for service operation. The Company would like to inform you of the following regarding this:

The Company may use cloud services from overseas providers for service operation and optimization, which may involve international transfers of personal information. Below is information about current overseas service providers, which may change for service quality improvement. Important changes will be notified via email or service announcements.

User Rights

Users may exercise the following rights in accordance with the Personal Information Protection Act and other relevant laws:

① Right to access personal information
② Right to request correction of errors
③ Right to request deletion
④ Right to request suspension of processing

These rights can be exercised by contacting help@pocketmemory.co.kr, and the Company will take action and notify the results within 10 days.

Security Measures

The Company takes the following measures to ensure the security of personal information:

① Personal information encryption: Passwords are stored with one-way encryption, and key personal information is protected with separate encryption algorithms.
② Network security: TLS encryption is used to protect data transmission.
③ Access control: Access rights to personal information processing systems are minimized and managed to allow only authorized personnel.
④ Regular inspections: Regular inspections are conducted to diagnose and address security vulnerabilities.
⑤ Backup: Regular backup and recovery plans are established and operated to prevent data loss.

Data Protection Officer

In accordance with Article 31 of the Personal Information Protection Act, we have designated the following Data Protection Officer:

Name: Geumran Min
Department: Strategic Planning
Position: Director
Contact: help@pocketmemory.co.kr / +82-2-2088-1855

For reporting or consultation regarding personal information infringement, please contact the following organizations:

- Personal Information Infringement Report Center: privacy.kisa.or.kr / 118
- Personal Information Dispute Mediation Committee: www.kopico.go.kr / 1833-6972
- Cyber Investigation Division, Supreme Prosecutors' Office: www.spo.go.kr / 1301
- Cyber Security Bureau, National Police Agency: www.police.go.kr/www/security/cyber.jsp / 182